NEW VIRTUAL ON-SITE ASSISTANCE

We're taking our technical support calls to the next level by introducing FFS PRO® Sightline™. This free virtual on-site support service from Franklin Fueling Systems connects certified technicians with our Technical Support team via real-time video, augmented reality, and on-screen support prompts.

HOW DOES FFS PRO® SIGHTLINE™ WORK?

FFS PPRO® Sightline™ gives technicians superior support through any mobile device by showing the problem, in real-time, to our Technical Support engineers (using augmented reality technology). Our experts then provide support through live instruction, support documentation, and on-screen animations. Tackling the issue together, with your eyes and our expertise.

CALL

Request a Sightline™

The next time you have a challenge on-site, call the Technical Support team at 1-800-984-6266 and ask the Technical Support agent to initiate a Sightline™.

TAP

Initiate the Sightline™

The Technical Support agent sends you a text message containing a link to launch Sightline™ which works on any mobile device, no app required.

SHARE

Show Us What You See

Use your mobile device to show us your challenge via your mobile device’s camera. In real-time, we will solve your challenge together with on-screen prompts and sharing relevant diagrams.

NEED SUPPORT?

Our world-class Technical Support team is standing by to help you with your installation, maintenance, and support questions.
Visit the FFS PRO® Support Center to submit a support ticket or call the hotline at 1-800-984-6266.